Resources
Articles and videos to help you improve your website
Strategy, user testing, optimizing, defining great content, management, and more. And check out the new library of webinar videos!
Optimizing Existing Websites
A Guide to Scoping Your Small Website Project
Every website manager knows the feeling: your list of potential improvements keeps growing, but your time and resources stay frustratingly finite. Whether you're managing a content overhaul, tackling a features backlog, or planning a redesign, the challenge remains the same: how do you turn an overwhelming list of possibilities into a realistic action plan? This article provides a step-by-step process and a downloadable template that brings it all together (free registration required).
A Nonprofits' Guide to Google Search Console: Troubleshooting Technical SEO
Google Search Console (GSC) is an important tool for nonprofits to understand. It’s free, easy to set up, and provides real insight into how Google perceives your web presence. From understanding how to read the key GSC reports to resolving common technical SEO issues to ensuring your pages are properly indexed, my article gives you practical strategies to tackle the critical first step towards improving your nonprofit's online discoverability. (Prefer a webinar version? See a 45-min recorded webinar, GSC for SEO: Using Google Search Console for nonprofits’ technical SEO from June 2024)
Simplify Your Website Text
Small text improvements can significantly impact user experience and site effectiveness. As part of routine website maintenance, focus on simplifying and clarifying transactional text (like calls-to-action and form instructions) and take care to remove unnecessary words and use plain language to ensure empathetic messaging.
Managing Nonprofit Blogs and Articles
Motivating Your Colleagues to Create Effective Nonprofit Website Content
It’s very tricky to get stories, blog posts, or expert articles from your co-workers on a schedule. It’s even harder if those people are in a different department or have different priorities. I share six questions you can use to optimize your process and hold your colleagues accountable.
How to Do a Nonprofit Website Content Audit, in Six Steps
Doing a content audit means reviewing each of your nonprofit website's content pages to help you make informed decisions about which content to keep, update, or remove. With a good plan for who will do the audit, what criteria you’ll use and the steps to follow, this doesn’t have to be a daunting process.
Webinar Recording Ohio Legal Help's "Listen to Article" feature (25 min, free registration required. Sep 2024)
In this recording, Laura S. Quinn interviews Susan Choe of OhioLegalHelp.org about the website's Text to Speech feature. Susan demos the functionality, which allows users to listen to the text of pages and articles, talks about how it's working for them, and what it took to implement it. After this 20-minute or so deep dive, we take a few specific questions.
Offer content in multiple formats
Research shows people process information differently through various formats like video, text, and audio. Offering content in multiple formats on the same page is a growing trend that promotes both accessibility and user choice, allowing individuals to engage with material in their preferred or needed way.
User Research for Nonprofit Websites
Webinar Recording: User Testing: Is Your website trustworthy and easy-to-use? (30 min video, free registration required. May 2024)
In this recording of a webinar, you'll learn how any nonprofit staff member can easily conduct basic user website testing. From my 25 years of experience working with nonprofits on websites, as well as several years as a full time user researcher--I cover who to test with, logistics, how to prepare, and simple ways to test key things like credibility and the user-friendliness of core tasks.
Building a Habit of Tiny Website User Studies
Every nonprofit should be trying to do more website user research, and there are a lot of options that give you a ton of good information with comparatively little time investment. How little time? In this article, I walk through seven different miniature user studies you can do in less than eight hours.
Nonprofit Website User Interviews… on a Shoestring
User interviews are one of my favorite research techniques when money is tight. It’s amazing how much you learn from talking to four or five actual people. Here’s tips and techniques for getting the most of your “research budget”... even when you don’t have any budget at all.
Designing Nonprofit Websites and Roadmaps
Digital Cardsorting to Determine Nonprofit Website Priorities
Are you looking for a way to determine priorities among a lot of different stakeholders? I used cardsorting, more typically used as a user research technique, with a lot of success with the Learning Policy Institute. It helped us figure out where to start addressing a complex list of possible priorities and the need to get buy-in from more than a dozen stakeholders.
Avoid Shiny Website Feature Syndrome
It's exciting to get a shiny new feature or article up on your website. It’s much more fun than fixing small issues or updating old information! But that doesn’t make it more important. In fact, those less glamorous updates might be even more crucial than the flashy new additions. How do you know? This tip walks through some questions to ask yourself.
Using Engagement Pyramids to Define Nonprofit Websites
When you're creating a vision or roadmap of a website, it can be tricky to balance your organization's goals with your audiences goals. Creating an Engagement Pyramid can be really helpful in thinking through the right way to support both. Here’s an example of how it can work.
Webinar Recording: Using an Engagement Pyramid to refine your nonprofit’s website strategy (56 min webinar, free registration required)
This webinar dives deep on the principles defined about. It talks about how to create a pyramid, either alone or as a workshop technique with a team, and then how to use the pyramid to define what should be included where on your website.
Measuring Your Nonprofit Website
Turning Your Metrics Into a Nonprofit Website Measurement Plan
A solid measurement plan provides a straightforward way for your nonprofit to integrate metric reviews into a busy schedule, ensuring your website moves consistently in the right direction. It pinpoints exactly which metrics matter for your goals, and then how you’ll collect and use them to decide what to change. In this article, I outline the seven questions you’ll need to address to develop your plan.
Seven Metrics to Measure Your Articles
How do you ensure that your informational content is not merely existing but achieving its purpose? Using these seven metrics in combination, and comparing them across different pages, you can identify trends, strengths, and areas for improvement. They can help you understand the effectiveness of your content and allow you to make adjustments to content strategy based on what you find.
Finding Nonprofit Website Development Firms
Traditional RFPs: Inherently Inefficient and Inequitable
Putting an RFP out into the world is less likely to result in proposals from exactly the types of firms you should want to work with: high quality, busy firms, with lean sales overhead, who perhaps are women or BIPOC led. Consider instead: a Request for Information process.
Request for Information Template: Get Started with RFIs
Do you rely on open RFPs to find firms and consultants? You shouldn’t. You’re almost certainly not getting many proposals from exactly the types of firms you want to work with: high quality, busy, with lean sales overhead, who perhaps are women or BIPOC led. Instead, use this template to get started with a Request for Information and then whittle down to the best set of potential partners for a next step.